Privacy policy

Privacy Policy

Effective Date: September 12, 2026

At elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us, or use our services.

By using elbertjansen.shop, you acknowledge the practices described in this Privacy Policy.

We sell bathroom accessories through our online store and provide shipping and return services within the Netherlands.

1. Information We Collect

We may collect personal information that you provide directly when you use our website or place an order.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

  • Payment-related information

  • Customer service communications

  • Information you provide through live chat

  • Information submitted through website forms

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of visits

  • Referring website

  • General website usage information

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Arrange delivery of purchased products

  • Process payments

  • Provide customer support

  • Respond to questions and requests

  • Process returns and refunds

  • Communicate with you about your orders

  • Maintain and improve our website

  • Prevent fraudulent or unauthorized transactions

  • Meet legal and regulatory obligations

  • Maintain business and transaction records

  • Protect the security of our website and services

We only process personal information where there is a valid legal basis for doing so.

3. Payment Information

Payments on elbertjansen.shop are processed through Stripe.

We do not intentionally store complete payment card numbers or security codes on our own systems. Payment information is handled by the payment service used during checkout and may be processed according to that provider's privacy and security practices.

We may receive limited payment-related information necessary to confirm and manage your transaction, such as payment status, transaction reference, and payment method type.

4. Shipping Information

We use the information necessary to fulfill and deliver your order.

For orders within the Netherlands, we may use your name, shipping address, telephone number, email address, and order details as necessary to arrange delivery.

Our standard shipping service is:

  • Handling time: 1–2 business days

  • Transit time: 3–4 business days

  • Total estimated shipping time: 4–6 business days

  • Shipping cost: Free within the Netherlands

5. Returns and Refunds

We offer free returns with a 30-day return window, subject to the conditions described in our Return & Refund Policy.

When processing a return or refund, we may use information such as your name, order number, contact information, purchase details, and refund information.

Approved refunds are generally processed within 4–6 business days after the applicable return or refund has been approved and processed.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve the shopping experience.

Cookies may be used for purposes such as:

  • Essential website functionality

  • Shopping cart functionality

  • Checkout functionality

  • Security

  • Website performance

  • Understanding website usage

  • Remembering user preferences

Where required by applicable law, we will request your consent before using non-essential cookies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

7. Legal Basis for Processing

Depending on the circumstances, we may process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate business interests

  • Your consent

  • Protection of legal rights and interests

Where processing is based on consent, you may withdraw your consent at any time, unless another lawful basis permits us to continue processing the information.

8. Sharing Personal Information

We do not sell your personal information.

We may share necessary information with service providers that help us operate our business, including providers involved in:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting

  • Website security

  • Customer support

  • Technical services

  • Legal or accounting services

We only share information that is reasonably necessary for the relevant service or legal requirement.

We may also disclose information where required by law, legal proceedings, governmental authorities, or where necessary to protect our rights, customers, website, or business.

9. International Data Transfers

Some service providers may process personal information outside the Netherlands or the European Economic Area.

Where personal information is transferred outside the European Economic Area, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain transaction and order information for longer periods when required by applicable tax, accounting, legal, regulatory, or dispute-resolution requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on applicable law, particularly the General Data Protection Regulation (GDPR), you may have rights including:

  • The right to access your personal information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to restrict certain processing

  • The right to object to certain processing

  • The right to data portability

  • The right to withdraw consent where processing is based on consent

  • The right to lodge a complaint with a relevant data protection authority

To exercise your rights, please contact us using the information provided below.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

14. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Legal Business Name: Bouwmarkt Elbert Jansen
Business Name: elbertjansen.shop
Address: Kolkakkerweg 65–67, 6713 DB Ede, Netherlands

Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST