Return Policy

This Return & Refund Policy explains how elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, handles product returns, refunds, and related requests for bathroom accessories purchased through our online store.

1. 30-Day Return Window

We offer a 30-day return window.

You may request a return within 30 days of receiving your order, provided that the product meets the applicable return conditions described below.

2. Return Conditions

To be eligible for a return, products should:

Be returned within the 30-day return period.
Be unused and in suitable condition for resale.
Be returned with the original packaging where reasonably possible.
Include the relevant order information so we can identify the purchase.
Not have been damaged through improper use, misuse, or neglect.

Certain products may not be eligible for return where an exclusion is permitted by applicable law, particularly where a product has been used or cannot reasonably be returned for hygiene or other applicable reasons.

3. Free Returns

We offer free returns for eligible returns.

Before sending a product back, please contact our support team to receive return instructions. Please do not send products to an address that has not been provided or confirmed by our support team.

4. How to Request a Return

To request a return, please contact us with the following information:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return

Our support team will provide the applicable return instructions.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order details and, where appropriate, photographs showing the product and its packaging. This helps us review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

6. Original Payment Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We do not normally provide cash refunds or refunds to an unrelated payment method.

7. Return Shipping Costs

Eligible returns are provided free of charge.

If you arrange a return independently without following our return instructions, we may not be able to reimburse additional shipping expenses unless otherwise required by applicable law.

8. Exchanges

If you would like to exchange a product, please contact our support team.

Depending on product availability and the circumstances of your request, we may provide an exchange or recommend returning the original product and placing a new order.

9. Late or Missing Refunds

If you have been informed that your refund has been processed but the funds have not yet appeared, please first check your payment account and allow additional processing time from your payment provider.

If you still have not received the refund, please contact us so we can assist you.