This Return & Refund Policy explains how elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, handles product returns, refunds, and related requests for bathroom accessories purchased through our online store.
1. 30-Day Return Window
We offer a 30-day return window.
You may request a return within 30 days of receiving your order, provided that the product meets the applicable return conditions described below.
2. Return Conditions
To be eligible for a return, products should:
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Be returned within the 30-day return period.
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Be unused and in suitable condition for resale.
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Be returned with the original packaging where reasonably possible.
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Include the relevant order information so we can identify the purchase.
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Not have been damaged through improper use, misuse, or neglect.
Certain products may not be eligible for return where an exclusion is permitted by applicable law, particularly where a product has been used or cannot reasonably be returned for hygiene or other applicable reasons.
3. Free Returns
We offer free returns for eligible returns.
Before sending a product back, please contact our support team to receive return instructions. Please do not send products to an address that has not been provided or confirmed by our support team.
4. How to Request a Return
To request a return, please contact us with the following information:
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Your full name
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Order number
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Email address used for the order
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Product you wish to return
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Reason for the return
Our support team will provide the applicable return instructions.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Please provide your order details and, where appropriate, photographs showing the product and its packaging. This helps us review the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
6. Original Payment Method
Approved refunds will generally be issued to the original payment method used for the purchase.
We do not normally provide cash refunds or refunds to an unrelated payment method.
7. Return Shipping Costs
Eligible returns are provided free of charge.
If you arrange a return independently without following our return instructions, we may not be able to reimburse additional shipping expenses unless otherwise required by applicable law.
8. Exchanges
If you would like to exchange a product, please contact our support team.
Depending on product availability and the circumstances of your request, we may provide an exchange or recommend returning the original product and placing a new order.
9. Late or Missing Refunds
If you have been informed that your refund has been processed but the funds have not yet appeared, please first check your payment account and allow additional processing time from your payment provider.
If you still have not received the refund, please contact us so we can assist you.
10. Contact Us
For return and refund requests, please contact us using the information below:
Bouwmarkt Elbert Jansen
Website: elbertjansen.shop
Address: Kolkakkerweg 65–67, 6713 DB Ede, Netherlands
Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST
Refund Policy
Effective Date: September 13, 2026
This Refund Policy explains how elbertjansen.shop, operated by Bouwmarkt Elbert Jansen, handles returns and refunds for purchases made through our online store.
1. Return Period
We offer a 30-day return period.
You may request a return within 30 days of receiving your order. To be eligible, the product should be returned in appropriate condition with all included parts, accessories, and packaging where applicable.
2. Free Returns
We offer free returns for eligible returns.
Before sending an item back, please contact our customer support team for return instructions. Please do not send a return to an address unless it has been provided or confirmed by our support team.
3. Refund Eligibility
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.
If the return is approved, we will process your refund.
If an item does not meet the applicable return requirements, we may contact you to discuss the return and available options.
4. Refund Processing Time
Approved refunds are generally processed within 4–6 business days after the returned item has been received and the refund has been approved.
Once the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
5. Original Payment Method
Refunds are normally issued to the original payment method used for the purchase.
We cannot guarantee that a refund can be sent to a different payment method.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
Please provide your order information and, where appropriate, photographs showing the issue. We will review the matter and provide the appropriate return or refund instructions.
7. Refunds for Cancelled Orders
If an order is cancelled and a refund is applicable, the refund will normally be issued to the original payment method.
The applicable refund will be processed after the cancellation has been confirmed.
8. Shipping Costs
We provide free shipping throughout the Netherlands.
Eligible returns are also provided free of charge, subject to the conditions of this Refund Policy and our Return Policy.
9. Payment Method
Payments on elbertjansen.shop are processed through Stripe.
Refunds are normally returned through the payment method used during the original transaction.
10. Contact Us
If you have questions about a return or refund, please contact us using the information below:
Legal Business Name: Bouwmarkt Elbert Jansen
Website: elbertjansen.shop
Address: Kolkakkerweg 65–67, 6713 DB Ede, Netherlands
Email: info@elbertjansen.shop
Phone: +31 318 611 699
Live Chat: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST